FM process development
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- Services
- Facility Consulting
- FM process development
Who we are?
First Facility Group is a leading European company for integrated facility management, property management, and real estate consulting services. We have over 40 years of experience and apply high professional standards, technical expertise, and flexibility. Our goal is the optimal functioning and long-term sustainability of the facilities we manage. We are focused on the needs of our clients, providing solutions that bring efficiency, safety, and savings. We build trust through quality, transparency, and long-term collaboration.
First Facility group
First Facility operates in 9 European countries through a strong regional structure and operational teams. Our model combines local market knowledge with international management standards.
Austria (Vienna, Graz, Linz), Serbia (Belgrade, Novi Sad, Niš), Slovenia (Ljubljana, Maribor), Hungary (Budapest, Debrecen), Bulgaria (Sofia, Plovdiv), Romania (Bucharest, Timișoara), Czech Republic (Prague, Brno), Slovakia (Bratislava, Košice), North Macedonia (Skopje).
We manage hundreds of properties – from office buildings to industrial and commercial complexes. We provide our clients with consistent quality, safety, savings, and strategic support in every market.
Our services
We offer three main categories of services: Facility Management, Property Management, and Facility Consulting. Facility Management includes the technical and infrastructural management of the daily operations of a facility.
Property management encompasses financial, administrative, and commercial management of real estate. Facility Consulting provides strategic advice throughout the entire lifecycle of real estate. Our system helps clients reduce costs and increase the value of their assets.
Development of FM Processes
Facility management isn't a fixed role—it’s a dynamic framework that must continually adapt to the evolving requirements of tenants, owners, and the wider market. At First Facility, we see the development of FM (Facility Management) processes as a long-term, strategic initiative designed to boost efficiency, elevate service quality, and keep pace with modern technological, environmental, and regulatory trends.
FM processes go beyond simply preserving building functionality—they should consistently enhance it, safeguard the asset, and provide additional value to its users.
How We Approach the Development of FM Processes
Reviewing the Existing Management Model: We assess all ongoing FM operations—from technical upkeep to client-facing services—to pinpoint areas needing updates or redesign.
Defining Objectives and Benchmarks: Together with the property owner, we define the strategic direction for the FM process—whether it's boosting energy efficiency, embracing digital tools, improving the user journey, or meeting ESG standards. These targets shape the internal policies and workflows we implement.
Refining the FM Structure: We build an operational framework that reflects the unique traits of the property—assigning specific roles and responsibilities, defining SLAs, outlining communication channels, and ensuring smooth collaboration with owners or tenants.
Embracing Digital Tools: We integrate software platforms and automate essential FM functions (like CAFM systems, mobile apps for issue reporting, or digital work orders), ensuring better organization and informed decision-making based on real-time data.
Creating Standardized Documentation: Manuals, protocols, and checklists are developed to guarantee a uniform level of service across all properties—no matter their size or complexity.
Team Training and Development: The success of FM processes depends on skilled professionals. That’s why we educate technical and operational staff to confidently implement new tools, procedures, and standards.
Monitoring Performance and Driving Improvement: We set measurable KPIs, monitor progress, and conduct regular evaluations to foster continuous growth and optimization of FM practices.
Why is FM Process Development Important?
Responding to Change and Growth: FM must evolve as the property changes—whether through expansion, repurposing, or regulatory shifts—to ensure uninterrupted functionality.
Boosting Operational Efficiency: Well-tuned FM processes help cut costs, streamline workflow, and minimize reactive maintenance or emergency fixes.
Enhancing the User Experience: Reliable, transparent FM services lead to greater satisfaction among tenants and users of the facility.
Securing Long-Term Property Value: Through regular upgrades to FM processes, your property stays appealing, competitive, and in prime condition on the real estate market.
At First Facility, our goal in developing FM processes is simple: to help your properties operate flawlessly today, while being fully equipped to meet tomorrow’s demands. Whether managing a business center, mall, industrial site, or a hybrid facility—we deliver the systems, insights, and forward-thinking approach that grow with your portfolio.
How can you contact us?
If you have any questions about our services or would like to hire us to manage your property, please contact us through the CONTACT page.
FAQ
Similar Services
Facility Management today extends far beyond routine building maintenance — it serves as a strategic lever for enhancing operational efficiency, reducing costs, driving digital transformation, and improving the overall user experience. At First Facility, we approach FM process improvement as an ongoing, structured effort that empowers property owners with the tools to measure, analyze, and optimize all aspects of their operations — with the ultimate goal of delivering long-term value and achieving operational excellence.
Green building is no longer a passing trend — it has become the norm in today’s facility management practices. At First Facility, our consultancy service provides strategic support to property owners and investors in making their buildings more energy-efficient, sustainable, and aligned with global standards like LEED, BREEAM, and WELL.
Energy efficiency has moved beyond being merely a technical issue—it is now a crucial business priority. In today’s facility management, managing and optimizing energy use plays a direct role in reducing operational expenses, supporting sustainability goals, and enhancing the asset’s market value. At First Facility, we treat energy consumption management as a comprehensive process that merges engineering knowledge, advanced digital solutions, and strategic planning to maximize efficiency without compromising occupant comfort.
Thoroughly developed tender documentation is the key to selecting the right Facility Management providers. At First Facility, we approach this process not just as paperwork, but as a vital step that defines service expectations, guarantees transparency, and builds the foundation for durable and effective contractual partnerships.
Technical systems are the backbone of every modern building — including heating, ventilation, and air conditioning (HVAC), electrical installations, security, fire protection, and IT infrastructure. At First Facility, we view the assessment of their condition and performance as a vital step toward more efficient facility management, optimized operational costs, and prolonged equipment lifespan.
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